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Heura Studios Terms of Service

1. Agreement

By using Heura Studios you agree to these Terms and our Privacy Policy. Effective date: [insert date before publishing].

These Terms are between you and Ostravanne (“Heura”, “we”, “us”), based in Vancouver, British Columbia, Canada. They cover heurastudios.com, the waitlist, the Heura Studios app, our models including Heura Arche, the API, and downloadable models (the “Services”). If you use Heura for a company, you confirm you can bind that company, and “you” includes it.

2. Eligibility and accounts

  • You must be at least the age of majority where you live, or use Heura through an organization that authorizes you.
  • Give accurate account information and keep it current.
  • Keep your login credentials confidential. You are responsible for activity under your account; tell us right away at [contact email] if you suspect unauthorized access.
  • We may require multi-factor authentication and may suspend accounts that show signs of compromise.

3. Your content

You own what you upload; you give us the rights needed to run Heura and, if you turn on “Use my data to improve Heura”, to improve our models.

  • Ownership. You keep all rights to documents, rules, examples and other content you submit (“Your Content”).
  • Licence to operate. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process and transform Your Content to provide the Services to you, including training your custom assistant.
  • Licence to improve (trial data). If you turn on “Use my data to improve Heura” in your workspace settings, you also grant us a licence to use encrypted, pseudonymized copies of Your Content from free trial and beta workspaces to train and improve Heura’s base models, as described in the Privacy Policy. It is off unless you turn it on. You can turn it off at any time; this applies going forward. Paid workspaces are excluded unless you opt in.
  • Your responsibility. You confirm you have the rights and any consents needed for Your Content, including personal information about your employees, customers or end users, and that you will give your end users any required privacy notice.
  • Outputs. As between you and us, you own the outputs your assistant generates for you. AI output can be inaccurate or incomplete; review it before relying on it, especially for legal, medical, financial or employment decisions.
  • Feedback. If you send us suggestions, we may use them without obligation to you.

4. Acceptable use

You may not use the Services to:

  • break the law or infringe anyone’s rights, including privacy and intellectual property;
  • upload content you have no right to share, or sensitive personal data without a lawful basis;
  • build assistants that deceive people into thinking they are talking to a human, or that harass, discriminate or spread malware;
  • probe, overload or bypass our security, or access other users’ accounts or data;
  • extract our model weights, reverse engineer the Services, or use them to build a competing model, except as the law allows;
  • resell the Services without our written permission.

5. Beta, trials and changes

Beta and trial features are provided as is, may change or end, and may have bugs. We may update the Services and these Terms; we will notify you of material changes at least 14 days before they take effect. Continued use after that means you accept them.

6. Fees

Paid plans are billed in advance as shown at checkout, plus applicable taxes. Fees are non-refundable except where required by law or stated otherwise. We will give 30 days’ notice of price changes. [Update once pricing is set.]

7. Our intellectual property

Heura, its models (including Arche, Asteria and Aniketos), software, starter kits and branding belong to Ostravanne. We grant you a limited, non-transferable right to use them under these Terms. Downloadable models may come with their own licence terms.

8. Suspension and termination

You can close your account at any time. We may suspend or close accounts that breach these Terms or create risk for others, with notice where practical. On termination you may export Your Content for 30 days, after which we delete it as described in the Privacy Policy. Sections 3 (Outputs and Feedback), 7, 9, 10 and 11 survive.

9. Disclaimers

The Services are provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise that outputs will be accurate or error-free.

10. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or lost profits or data. Our total liability is limited to the greater of the fees you paid us in the 12 months before the claim or CAD $100. You agree to indemnify us against claims arising from Your Content or your breach of these Terms.

11. Governing law

These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Disputes go to the courts of Vancouver, British Columbia, unless consumer protection law where you live gives you other rights.

12. Contact

Ostravanne (Heura Studios), Vancouver, British Columbia, Canada. Email: [ryantian@ostravanne.com, leoli@ostravanne.com].